Fixbro

Fixbro

PROVIDER PRIVACY POLICY

Last updated: 29th March, 2025

Welcome to FixBro’s Provider Privacy Policy (“Privacy Policy” or “Policy”).

FixBro (“we”, “us”, or “our”) provides web-based and mobile-based solutions to connect service providers (“Providers”) with customers seeking home services. This Policy explains how we collect, store, use, process, and disclose personal data when you register or use our website https://fixbro.in or mobile application (“Platform”) as a service provider.

We are committed to protecting your personal data and respecting your privacy. To provide provider services, manage subscriptions, and process payments, we collect and process certain personal data.

By registering or using the Platform as a Provider, you agree to this Policy and consent to the processing of your personal data as described below.

1. HOW THIS POLICY APPLIES

(a) Applicability

This Policy applies to all service providers who register, access, or use the FixBro Platform.

References to “you” or “Provider” refer to registered service professionals using FixBro to offer services.

By using the Platform, you consent to the collection, storage, use, and disclosure of your personal data as described in this Policy.

(b) Review and Updates

We may update this Policy periodically to reflect changes in our practices, technology, or legal requirements.

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

(c) Third-Party Services

The Platform may contain links or integrations with third-party services such as payment gateways, identity verification services, or analytics providers.

FixBro is not responsible for third-party privacy practices. Providers are encouraged to review third-party privacy policies.

2. PERSONAL DATA WE COLLECT

We collect personal data necessary to register, verify, and manage providers.

(a) Contact Data

Name
Mobile number
Email address
Residential address
Service location

(b) Identity and Verification Data

Profile photo
Government ID proof (Aadhaar, PAN, Driving License, etc.)
Business details (if applicable)
Bank account details
UPI ID

(c) Professional Data

Service categories and skills
Work experience
Service areas
Availability status

(d) Financial and Transaction Data

Subscription payment details
Booking earnings history
Payout details
Commission records (if applicable)

(Note: FixBro does not store full debit/credit card details.)

(e) Technical Data

IP address
Device ID
Browser type
Operating system
App version
Network information

(f) Usage Data

Login activity
Booking acceptance and completion records
Subscription activity
App usage behavior

(g) Communications Data

Support messages
Customer feedback
Ratings and reviews

3. HOW WE COLLECT PERSONAL DATA

We collect provider data through:

(a) Direct Interaction

When you:

Register as a provider
Complete profile and verification
Subscribe to a plan
Accept and complete bookings
Contact support

(b) Automated Technologies

We collect technical and usage data through:

Cookies
App analytics tools
Log files
Mobile SDKs

(c) Third Parties

We may receive data from:

Payment processors
Identity verification services
Banking partners
Legal authorities

4. HOW WE USE YOUR PERSONAL DATA

We use provider personal data to:

Create and manage provider accounts
Verify provider identity and qualifications
Provide booking opportunities
Manage subscription plans and booking limits
Process subscription payments and provider payouts
Track earnings and booking activity
Provide customer support
Improve platform performance and features
Prevent fraud and unauthorized activity
Communicate important service updates
Comply with legal and regulatory requirements

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Recognize provider devices
Maintain login sessions
Track platform performance
Improve provider experience

You may control cookies through your browser settings.

We also use analytics tools such as Microsoft Clarity to analyze platform usage and improve service performance. These tools collect anonymized usage data.

Learn more: https://privacy.microsoft.com/privacystatement

6. DISCLOSURE OF PROVIDER DATA

We may share provider data with:

Customers – limited profile details such as name, photo, and service details
Payment processors – for subscription payments and payouts
Verification partners – for identity verification
Service providers – hosting, analytics, support services
Legal authorities – when required by law

We ensure all third parties protect your data appropriately.

7. PROVIDER RIGHTS

Providers have the right to:

Access and update their personal data
Correct inaccurate information
Request a copy of personal data
Opt out of marketing communications
Request account deletion

Requests may be submitted via support@fixbro.in

8. ACCOUNT DELETION

Providers may request account deletion by contacting support@fixbro.in.

After deletion:

Provider account access will be removed
Booking access will stop
Subscription benefits will terminate

FixBro may retain certain data for legal, financial, and compliance purposes.

9. DATA STORAGE AND TRANSFER

Provider data may be stored on secure servers located in India or other jurisdictions.

By using the Platform, you consent to data storage and transfer as necessary to operate services.

10. DATA SECURITY

FixBro implements strong security measures including:

Encrypted data transmission
Secure server infrastructure
Access control restrictions
Security monitoring and audits

Providers are responsible for protecting their login credentials.

11. PAYMENT AND FINANCIAL DATA SECURITY

Payment processing is handled through secure third-party payment gateways.

FixBro does not store sensitive card details.

Bank and payout information is encrypted and securely stored.

12. DATA RETENTION

We retain provider data:

As long as the provider account is active
As required for legal, tax, and financial compliance
To resolve disputes and enforce policies

Data is securely deleted when no longer required.

13. CHANGES TO THIS PRIVACY POLICY

FixBro reserves the right to update this Privacy Policy at any time.

Providers will be notified of important changes.

Continued use of the Platform indicates acceptance of updated Policy.

14. LEGAL BASIS FOR PROCESSING PERSONAL DATA

FixBro processes provider personal data based on the following legal grounds:

By using the Platform, you consent to the processing of your personal data in accordance with this Privacy Policy.

15. FRAUD PREVENTION AND PLATFORM SECURITY

FixBro uses automated and manual monitoring systems to detect, prevent, and investigate fraudulent, unauthorized, or illegal activities.

FixBro may monitor:

FixBro reserves the right to:

These measures are necessary to protect customers, providers, and platform integrity.

16. DATA PROTECTION COMPLIANCE

FixBro complies with applicable data protection laws including:

 

FixBro implements reasonable technical and organizational safeguards to protect provider personal data from unauthorized access, loss, misuse, or disclosure.

17. PROVIDER PAYMENT, SUBSCRIPTION, AND FINANCIAL DATA USAGE

FixBro may collect, process, and store provider financial and subscription-related data for the following purposes:

FixBro does not store sensitive debit or credit card details. Payment processing is handled securely through authorized third-party payment gateways.

FixBro may temporarily hold or restrict payouts in cases of suspected fraud, policy violations, disputes, or legal requirements.

 

All financial data is handled securely and used only for legitimate business and legal purposes.

18. CONTACT US

If you have any questions regarding this Provider Privacy Policy, please contact:

Email: support@fixbro.in
Phone: +91-7353113455
Website: https://fixbro.in

By registering as a FixBro Provider, you agree to this Privacy Policy.